Frequently Asked Questions

Q & AGeneral

1

How long we have to pay Rs 500 per month

You have to pay for every month up to use

But we are offering this service free of charge for you

Customer Support
Free Update
Special Discount for E-commerce website
Server Maintenance
providing hardware with discounted Price

2

Is it compulsory to pay Rs 5000

Yes, the following services will be provided once the payment of Rs.5000 is done.

Upload your current product and services.
Uploading the current stock balance.
Upload all existing customers and suppliers
Uploading the opening balance of customers and suppliers
Advice on Storemate software.
Customize customer bills/invoices.
Preparing the print layout.

3

How can I view it on the phone?

After connecting the login link of the software from your smartphone and entering the login details, you can log in to the account and continue working on your storemate system.

4

Can this software work offline?

No, but in the future, we will release a mobile version that can work offline

5

Will I have to pay a huge internet bill?

No 5GB per month is enough

6

Can the Storemate account be used for service businesses as well?

Yes, then the stock management feature does not apply to services

7

Is there a barcode printing option?

Yes barcode printing option is available.

8

Will I have to pay for the updates?

No, all updates related to the storemate system will be provided to you free of charge

9

Can you see our data?

We will only ask for your login details with your permission to resolve any issues with your account, but we have stated in our agreement that your data will not be misused (SEE IT ON OUR WEBSITE) – privacy policy link

Q & APricing

1

How long we have to pay Rs 500 per month

You have to pay for every month up to use

But we are offering this service free of charge for you

Customer Support
Free Update
Special Discount for E-commerce website
Server Maintenance
providing hardware with discounted Price

2

Is it compulsory to pay Rs 5000

Yes, the following services will be provided once the payment of Rs.5000 is done.

Upload your current product and services.
Uploading the current stock balance.
Upload all existing customers and suppliers
Uploading the opening balance of customers and suppliers
Advice on Storemate software.
Customize customer bills/invoices.
Preparing the print layout.

Q & AUser Accounts

1

Can we manage user roles and permission?

Yes, you can, we have provided a full user role and permission management module for it.

More Details:

2

can I login into the system with two or more separate locations at the same time.

yes you can log in to the system in more than one location and one device

Q & AStock Management

1

Can we manage stock?

Yes, You can manage your stock using the international stock management method (FIFO or LIFO)

2

Can I add categories and brands?

Yes, You can add unlimited category and brands.

3

Can I add opening stock using excel upload?

Yes, You can upload 5000+ products at once. More Details

Q & AInvoicing

1

Can we customize the invoice layout?

Yes, you can customize invoice layout not only designs but also

Printer
Paper size
Layout
Printable details

2

Can we design the invoice with Sinhala font?

yes you can design the invoice layout using sinhala font

3

Is storemate support for any printer?

Yes, storemate is supporting any cable or Bluetooth printer

Q & AReports

1

What are the reports available on storemate?

There are more than 40+ reports

2

can we check the daily profit?

Yes, You can check the profit By daily, by product, By Brands, By category, By weekly

Q & ASales

1

can I add wholesale and retail price separately

yes, you can at an unlimited price group like wholesale, Retails, credit, and cash price.

2

how can I add discount ?

Check this user guide:

3

can I change the price on the POS screen?

yes you can

4

Can I record the sales commission?

Yes you can record Sales Commission

5

Is it possible to record Expenses (payout) on P.O.S screen?

We have introduced a separate module for recording expense so that you can record your payout.

6

Is there a batch-wise selling price?

This feature has not been developed yet and we will provide it to you for free as soon as it is completed.

Q & APayment

1

how can I record expenses?

please check detail for more details

2

Will I have to pay for the updates?

No, all updates related to the storemate system will be provided to you free of charge

Q & AHardware

1

Is storemate support for any printer?

Yes, storemate is supporting any cable or Bluetooth printer

2

Is there a barcode printing option?

Yes barcode printing option is available.

Q & ASecurity

1

Can you see our data?

We will only ask for your login details with your permission to resolve any issues with your account, but we have stated in our agreement that your data will not be misused (SEE IT ON OUR WEBSITE) – privacy policy link

Q & AWoo Commerce

1

Can I link the Storemate account with my e-commerce website?

Yes, with the help of the Storemate development team we can do it for you.

This will sync your current stock and orders from the website. This will be possible only if your website has been built with wordpress & woo-commerce.