Common questions, answered.

Storemate OMS is an order management system built for Sri Lankan online sellers. It brings all your orders — from Facebook, WhatsApp, Instagram and phone — into one place, then helps you confirm them, sync to your courier, and print branded waybills. No more juggling spreadsheets and screenshots.

It's for anyone selling online in Sri Lanka and shipping by cash on delivery — whether you're handling your first few orders a day or thousands a month. From solo sellers to growing teams with multiple brands, Storemate scales with you.

No. You can start on our free plan with no card and no commitment. You only pay when you choose to upgrade for more orders, users or features.

Most sellers are up and running the same day. And you're not on your own — our team handles your full setup, including products, courier connections and team training, so you start with everything ready to go.

An order is any customer purchase request that comes in through Facebook, WhatsApp, Instagram or a phone call. In Storemate, each order is tracked from the moment it's placed all the way through to delivery.

Storemate connects with the major couriers across Sri Lanka, including Royal Express, TransEx, FDE, DomEx and Koombiyo. You can pick a courier per order. If your preferred partner isn't listed yet, contact us — we add new ones regularly.

COD (Cash on Delivery) Sync means that when you add orders to Storemate, the system automatically sends those details to your courier — no manual copying and pasting into courier portals every morning.

Yes. Every waybill prints with your logo and brand, filled in automatically from the order — about 30 seconds instead of 10 minutes. Built-in duplicate-print protection keeps things clean.

Yes. Share your Self-Order Form link and customers fill in their own details. The order drops straight into Storemate — fewer back-and-forth messages and fewer typing mistakes.

Yes. The Storemate mobile app lets you manage orders, sync couriers and check status from anywhere — handy when you're away from your desk but the orders keep coming.

Yes. You can add team members, and the number of users grows with your plan. Everyone works from the same up-to-date order list, so nothing falls through the cracks.

Yes. If you run multiple brands or warehouses, you can set up separate businesses and locations to keep inventory, orders and shipping organised for each one.

Yes. Storemate flags risky and repeat problem orders so you can confirm them before shipping — helping you cut down on failed deliveries and the cost of returns.

Yes. Our team helps you bring your products and existing details into Storemate during setup, so you don't have to start from scratch or retype everything.

Yes — free forever. The free plan covers 100 orders a month, 1 user and unlimited products, so you can run real orders before deciding to upgrade.

Paid plans start at LKR 5,000/month and scale up with your order volume and team size. See the full breakdown on our pricing page.

Your orders keep flowing. On paid plans, extra orders beyond your monthly allowance are simply charged at a small per-order rate — so a busy month never stops you from selling.

Yes. You're never locked in. Change your plan up or down as your business changes, or cancel whenever you need to — no penalties.

Yes. Customisations are available on paid plans, with more scope as you move up the tiers. Enterprise customers get fully bespoke development and implementation support.

Every seller gets help. Free and starter plans include knowledge base, video tutorials and email support, while Premium and Enterprise plans add WhatsApp support for faster answers when you need them.

Yes. Your data is protected with industry-standard security practices, and we follow an ISO 27001-aligned approach to keeping it safe. Read more on our data security page.

Dedicated server options are available on our Enterprise plan. Talk to our team about your scale and infrastructure needs and we'll design a setup to match.