Introduction

Storemate is a complete cloud-based point of sale system, specially designed for micro, small, and medium scale businesses to manage their business operations efficiently.

Storemate key functionalities

  • Supplier’s stock and payments management
  • Multi-branch stock management
  • Barcode Printing & Scanning
  • All kinds of invoices printing
  • Keep customer transactions and credit information data
  • Maintaining profit & loss account information
  • And more than 150 other features 

Accessibility of data from multiple internet-enabled devices, a feature absent in the conventional POS, is one of the most important features of the cloud POS system – Storemate, the right product of choice. Storemate enables businesses to access the system from anywhere in the world and at any point in time and enables them to access the data from multiple internet-enabled devices such as smart mobile phones, tablets, laptops, and desktops. 

Storemate is completely an online POS system, therefore having an internet connection is a must.

In addition to the above functionalities, Storemate has introduced some additional modules on customer’s requests. 

  1. Repair service module for mobile phones, computers, and electronics repair service businesses
  2. Manufacturing module for manufacturers & restaurants 
  3. Cash on Delivery Module for E-commerce vendors
  4. E-commerce integration module

The above modules are available in addition to the main POS software and can only be purchased with the main POS software.

A monthly subscription fee will be charged for these modules along with the initial instalment. 

 

Packages

Storemate has 3 packages depending on the services you required and you are free to choose one of these packages.

Lite package

Our support team members will do the registration and you should do the implementation on your own. You will be provided the video tutorials and user manuals as guides for the implementation.

Business package

Our support team members will do both the registration and implementation. All the assistance you need will be done online and we will not visit your premises except in critical situations. 

Enterprise package

In addition to the facilities provided with the business package, we will visit your premises to provide the training for you and your employees.

  • You are free from the service charge for this.
  • A fare of Rs. 75 per km will be charged for areas other than Colombo and suburbs.
  • Distance is calculated based on the distance from our company to your premises and for back to our office.  
  • You will be entitled to 1 free of charge service and after which, for the visits upon your request you will be charged Rs. 10,000/- in addition to the transport charge.

 

Pricing

Details of pricing can be obtained from following link. For new purchases, these prices may change without prior notice. 

https://storemate.lk/pricing/

 

Initial Payment

As the initial payment, the full payment or 60% of the full payment should be paid in advance. The remaining percentage (40%) should be paid immediately or within 30 days of the completion of the initial works. 

It is at the sole discretion of the Storemate to determine the above percentage.

This initial payment is mandatory when starting a registration or requesting a change of the software.

This initial payment period will not extend due to non-use of the Software, changes made by the Software, and the practical issues etc., and in such cases, Storemate reserves the full right to suspend your account without any refund.

We will recognize this payment as confirmation of any request you make. Notifications made through any other means will not be accepted as official confirmation.

 

Registration & Implementation

After you became our customer, our support team will be directed to support you. The services provided by our support team are as follows. 

  • Business registration in Storemate
  • Upload your current products and services
  • Upload current stocks
  • Upload all of your current customers and suppliers
  • Upload the initial credit balance of your customers and suppliers
  • Entering your business details into the invoice and make the invoice printable

In order to avail of the above services, you need to provide us with the following information. You will be provided an Excel template to enter all of the following data.

  • Your current products list (Microsoft excel file required)
  • Stock levels of current products (Microsoft excel file required)
  • Existing customer list
  • Details of the suppliers

We are not responsible for counting your physical stock levels.

You will be charged an additional fee if you send your product list in PDF format or as a photo. 

If pictures are used for each item, the relevant picture name should also be given in the Excel Sheet.

 

After-Sales Service

We have two main types of customer service paths depending on the services we provide.

  1. Priority service
  • This includes Call support and Whatsapp support 
  • You will be given a common telephone number and a support team member available at the moment will provide the assistance you need. 
  • This service is available on weekdays from 9.00 am to 5.00 pm (excluding business holidays)
  1. Normal Service

This includes tickets support

You can send us a message through the Storemate software itself and one of our support team members will reply to you as soon as possible. You will be notified via email as soon as we sent you a reply.

This service is available on weekdays from 9.00 am to 5.00 pm (excluding business holidays)

The customer support method is decided based on the package you have purchased.

Only the normal service will be provided for the Lite package.

You can get priority support for the business package for up to 30 days and after 

30 days you can get only the normal service.

For the enterprise packages, you will be continually provided the priority service.

 

Monthly Payments

A monthly fee will apply depending on the package you purchase. It can be paid monthly or annually.

In the case of monthly payment, the monthly fee for the first month should be paid along with the registration fee and then the fee for each month should be paid at the beginning of the relevant month.

Failure to do the payments within the relevant month will automatically deactivate your account.

You will have to pay the arrears in full at the time of reactivation.

In case of failure to activate your account for 3 consecutive months, your account with all your data will be automatically deleted without prior notice or notice. That data cannot be retrieved.

Depending on the current inflation and exchange rate changes in the country, there may be some revision in the monthly fee in the future. It may be between 10% – 30% per annum.

 

Payment Methods

The initial payment can be made as a normal deposit or as an online transfer payment.

The monthly payment can be made through credit or debit card as a package renewal through the Storemate software in addition to normal deposit or online transfer modes.

When you pay by credit or debit card, your package will be renewed at the same time. 

In the case of a normal deposit or payment via online transfer, the deposit slip should be sent to us via email or Whatsapp message.

In the case of doing a monthly payment as a regular deposit or an online transfer mode, it may take a maximum of 1 working day to renew your package.

 

Android App

The customer can use Storemate through the Android app provided with the software. This can be used only on Android phones and not on Apple phones. However, the system can be accessed through a browser on an Apple phone.

The Android app will be provided as an APK file upon your request. You need to install the App on your Android phone youself. 

The Android app must be accessed only through the User Name & Passwords of the Storemate software. No additional User Accounts will be provided for this.

 

Software updates

Our technical department will update the software every month or every 2 months depending on customer’s ideas and suggestions. The ownership of feature updates, the features to be updated and the release date will be a decision of Parallax Technologies (Pvt) Ltd.

Under the software updates, you will be entitled to,

– Latest technical features

– Customer feature requests

– Structural, interface, and design changes

– Solutions to software problems

During the updates, at some point, the software may need to be deactivated for a short period subject to prior notice.

 

Software Customizations

In addition to the facilities available at the time of purchase, we will treat all the features you request as changes/customizations. The initial payment will be made by you for the use of existing facilities, and it is at the sole discretion of Storemate to decide whether or not to charge for any additional facilities you may request.

We will then refer your requirement to our technical department and obtain an estimate for the time spent on your request. The cost for that time will then be presented to you.

You can approve the changes by paying half of the total estimated cost.

You must approve the changes before the expiration date specified in the cost estimate and if the estimate has expired at the time of approval, a new estimate should be obtained. 

Once you have approved the estimate, our technical department will meet that requirement within the time frame specified in the estimate.

If you want to make the changes for free, you have to wait a while and the exact delivery date can not be specified.

Once this change is released, other users of Storemate will also be able to use the changes.  You will also receive the changes made by other consumers for free.

 

Data Security

We will store your data securely and will store the data in a way that is not accessible to any other party.

Also, your data will be stored on cloud hosting servers in Singapore data centers.

You grant us permission to include your name, logos, and trademarks in our promotional and marketing materials and communications.

In the event that you request a check on your account, we may ask for some details to log in to your account. However, we will not access your data at any time without your permission.

If at any time a third party requests your data from a court order, you must provide that data, and we will not provide any data in the absence of such a court order.

 

Data Backup

Your data will be backed up daily so that it can be restored in case of any unexpected data loss. In such a case, you can retrieve your data back up to 7 days.

You may be charged additional payment for this request and it may take 3-14 days. That time is determined by the total number of data you have currently entered into the system.

In case of any problem in the system, we will not charge any additional payment for data recovery.

 

Refunds

Storemate ™ POS software is designed with all the features required for small and medium enterprises in Sri Lanka. However, before you purchase, be sure to go through our live demo, or contact our consultants to check whether the software has all the features you need.

Once you have purchased the software, we will confirm the order by sending you an invoice. Just after invoicing, our support team will register your business. After the registration, we will not refund money in any case.

Therefore before you purchase, be sure to check the suitability of the software for your business. We will provide all the assistance you need for the initial inspection.

Once you have purchased the Storemate POS software, we will confirm the order by sending you an invoice. Just after invoicing, our support team will register your business on the Storemate and after that, we will not refund money in any case.

However in rare cases, if your request is reasonable and the request was made within 7 days of purchase, with the consent of Storemate Management, we may consider a refund, reducing our registration fees, repair fees, transportation fees, and other fees (if any). The deductible can be up to 75% of the total amount paid.

In case of a refund, you will have to submit your request to us via email and Storemate will not be responsible for any technical or financial delays or bank charges during the payment process.

Once approved by the management, it may take 7-14 days to refund the approved amount.

we will not make any refund for the computer hardware items you purchased.

You will not be reimbursed for any changes made to the Software.

 

Connectivity

As a Storemate customer, you are responsible to maintain a continuous internet connection to use the software. A minimum of 1Mbps and 5GB of data per month should be reserved to use the software. Storemate is not responsible for errors in the data that occur in the software without a proper internet connection.

This risk can be largely avoided by using emergency backup methods to deal with potential Internet crash cases.

 

Publishing as a Storemate Customer

Upon signing this Agreement, you confirm that we are authorized to use your brand, product, or service, and your locations for our promotional activities and it also confirms that you are not reluctant to refer to our company as a client.

 

Warranty

We are committed to providing you with all the features that you have requested and that we have demonstrated before you purchase the Software.

In the event of any problem with any of these features, we will also be obligated to resolve it at no additional charge.

We are also committed to enabling and maintaining additional features that you have requested by paying an additional fee.

we are also committed to providing you with the highest quality support you need whatever the package you purchase. 

Whenever you are dissatisfied with our support we will immediately attend to it and will consider applying an alternative.

In addition, “AK Solutions” is responsible for the hardware items when purchasing the relevant hardware from us, and Parallax will not take any responsibility for the same.

Parallax or AK Solutions will not be responsible for the hardware items purchased from another party.

 

Temporary deactivation of the account

If you have been using your account for more than 12 months, you can temporarily deactivate your account by giving us advance notice. After the first 12 months, you can deactivate only once every 12 months, and the account can only be deactivated for a maximum period of 3 months.

If you do not reactivate after 3 months, all your data will be automatically deleted and the account will be suspended.

Your request should be sent as an email to support@storemate.lk.

 

Termination of Agreement

The agreement may be terminated by both parties at any time. The other party must be notified one month in advance of the termination, and if any loss occurs to either party, both parties should work to minimize the loss through mutual understanding.


Last updated on 26/04/2022